Complaints procedure

Click here for our Complaints leaflet

All complaints must be submitted in writing or use the contact form. The receptionist can also give you a complaints form.

Complaints will be submitted to the practice manager who will contact you to discuss and try to resolve any issues. Please be aware that complaints require time to investigate and resolve your concern.

If it is thought that the matter is not in our province to solve, we may well tell you of other organisations to contact to continue your complaint, until you have reached a solution that is acceptable.